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Navigation: Home \ Network & Internet \ Other \ SmarterTrack

SmarterTrack

 Build 7803   by SmarterTools Inc.

Vista Compatible
Software Description:
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location, for analysis and compliance needs. SmarterTrack help desk software allows you to improve customer service while better utilizing employees across your business. Download SmarterTrack


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Software Info
Best Vista Download periodically updates pricing and software information of SmarterTrack full version from the publisher, but some information may be out-of-date. You should confirm all information.
Software piracy is theft, using crack, warez passwords, patches, serial numbers, registration codes, key generator, keymaker or keygen for SmarterTrack license key is illegal and prevent future development of SmarterTrack. Download links are directly from our mirrors or publisher's website, SmarterTrack torrent files or shared files from rapidshare, yousendit or megaupload are not allowed!
Released: May 14, 2021
Filesize: 51.00 MB
Platform: Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64, Windows 8, Windows 8 x64, Windows 10, Windows 10 x64
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SmarterTrack

- Releases History
Software: SmarterTrack Build 7803
Date Released: May 14, 2021
Status: New Release
Release Notes: IMPORTANT: It is not possible to downgrade or rollback to previous versions due to modifications to the SmarterTrack database.
Added: DateLastLogincUTC to the GetUsersProperties and the GetUsersPropertiesbyUsername API calls.
Added: Indicator on a ticket (using SignalR) to show when another agent is viewing the same ticket.
Added: Setting to "Force password change at next login" when creating or editing a user or agent via the management interface or through the SetUsersProperties API call.
Changed: In the navigation pane, "All" / "My" removed from the By Department and By Agent lists.
Changed: Ticket messages that have been resent will now show that resend attempt within the message body itself.
Fixed: If an agent started a chat from the portal, it will no longer display the incorrect "is typing" message to them.
Fixed: When you edit an SMTP or POP account using the right-click menu, two modal windows appear, one on top of the other.
Software: SmarterTrack Build 7789
Date Released: Apr 29, 2021
Status: New Release
Release Notes: Added: GetTicketRelatedItemInfoArrayResult API call to return a list of related items for a ticket.
Changed: A ticket's Related Item messages are no longer returned when using the API to get a ticket's messages. (Affected API calls: GetTicketConversationPartListFromTicketNumber and GetTicketConversationPartList.)
Changed: Add "All" to the beginning of the global header's navigation trees.
Efficiency: Reduced the overall number of queries for Ticket Message information.
Fixed: Autoresponders are not sent to imported emails that provide a time zone using the time zone name (ex: GMT vs -0700)
Fixed: On the Portal, the prepositions for date and time for German language were reversed.
Fixed: Sitemap now properly returns 404 (rather than a 500 error) when a part isn't found.
Fixed: The Tickets tab of the User Details window cuts off the display of the Status column, preventing an agent from viewing all icons.
Fixed: User Details view was showing the old style of status icons.
Software: SmarterTrack Build 7775
Date Released: Apr 15, 2021
Status: New Release
Release Notes: Added: Better caching of active directory login attempt results, to help prevent account locking due to cached credentials.
Added: Login attempts against active directory are now logged in the Administrative log file.
Changed: Agents/Administrators who are logged into the Portal now have a Code View button in the html editor. Users do not.
Changed: Email Transcripts for live chats now only allow one email address to be entered and the transcript is delivered once per chat.
Changed: Logging improved significantly for SMTP delivery.
Changed: Updated translation strings for German translation file.
Fixed: A custom report sent from Scheduled Email Reports does not follow the same sort option as the Custom Reports.
Fixed: Added an exclusion for an exception appearing in the logs that actually is an expected behavior.
Fixed: After testing an SMTP or POP connection, the modal shows "disabled=false" at the top of the modal.


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